About These Terms

These terms govern your purchase of the System Diagnostic from Admentus, Inc. They apply when you book and pay for a session. They are separate from, and more specific than, our general Terms of Service, which govern use of the website and Tarvi.

If anything here conflicts with the Terms of Service, these terms control with respect to the Diagnostic.

Who “you” means. If you book the Diagnostic on behalf of a company or other organization, you represent that you have authority to bind that organization to these terms, and “you” means that organization. If you book it for yourself, “you” means you personally.

1. What You Are Booking

The System Diagnostic is a two-hour working session conducted remotely or in person by agreement. During the session we map how your business currently operates, identify the constraint limiting its capacity, and outline what addressing it would involve.

The session produces a single working document, created during or shortly after the session. There is no separate report delivered weeks later, and none is promised.

The Diagnostic is an assessment. It does not include implementation, build work, or ongoing advisory services. Those are separate engagements with their own agreements.

2. Fee and Payment

The fee is US $2,500, due in full when you book. Your booking is confirmed when payment is received. We do not hold session times without payment.

The fee covers the session and the working document it produces. It does not include travel or expenses for an in-person session, which we would agree with you in writing in advance if they applied.

3. Scheduling, Rescheduling, and Cancellation

If you cancel

• Five (5) or more business days before the session — cancel for any reason and receive a full refund.
• Fewer than five (5) business days before the session — the fee is not refundable, but you may reschedule once to a mutually available time within the following ninety (90) days.
• No-show — if you do not attend and have not contacted us in advance, the fee is forfeited.
• If you booked at short notice — if you book fewer than five (5) business days before the session, you have twenty-four (24) hours from the time of booking to cancel for a full refund. This makes sure every booking has a refundable window, however close to the session it was made.

If you reschedule

You may reschedule at no charge with five (5) or more business days’ notice. Inside that window, you may reschedule once as described above.

If we reschedule

If we need to move or cancel your session for any reason, you choose: a new time at your convenience, or a full refund. That choice is yours, not ours.

Refund processing

Refunds are issued to the original payment method, normally within ten (10) business days.

4. Who Attends

The session is designed for you and, if you want, one additional person from your organization — typically an operations lead or someone else with direct knowledge of how the work runs. There is no additional charge for that second attendee. If you need to bring more people, ask us before you book and we will tell you whether it works for the session.

You are responsible for ensuring anyone you invite is authorized to discuss your business, and you are responsible for their compliance with these terms, including the confidentiality obligations in Section 6, as if their acts were your own. Please tell us in advance who will attend.

We may decline to proceed if someone attends whose participation would create a conflict of interest or a confidentiality problem.

5. The Working Document

You own the working document produced by your session, including the findings, observations, and recommendations recorded in it. You may use, copy, modify, and share it within your organization or with your advisors for any purpose, without restriction and without further payment.

We retain our own methods. The frameworks, templates, diagnostic approach, question sets, and general knowledge and experience we use to conduct the session remain ours. Nothing in these terms transfers them to you, and nothing prevents us from using the same methods with other clients or from using the general skills and knowledge we gain.

For clarity: the document about your business is yours; the way we produce it is ours.

6. Confidentiality

The Diagnostic only works if you can be candid, so confidentiality runs both ways.

Each of us agrees to keep confidential any non-public information the other discloses in connection with the session — including your business operations, financials, processes, customers, personnel, and plans, and our methods and materials — and to use it only for the purpose of the Diagnostic and any engagement that follows.

These obligations do not apply to information that: (a) is or becomes public through no fault of the receiving party; (b) the receiving party already knew without a confidentiality obligation; (c) is independently developed without reference to the disclosed information; or (d) must be disclosed by law or court order, in which case the disclosing party will be given reasonable notice where legally permitted.

These obligations continue for three (3) years after the session, with one exception: obligations concerning information that qualifies as a trade secret continue for as long as that information remains a trade secret under applicable law. This runs both ways — it protects what you disclose about your operations, and it protects our methods and materials. If we have signed a separate non-disclosure agreement with you, that agreement controls.

We will not identify you as a client publicly, or use your name or logo in marketing, without your written permission.

7. No Guarantee of Results

The Diagnostic is an assessment based on the information available to us during a two-hour session and on our professional judgment. It is not a guarantee.

We do not warrant or guarantee that any recommendation will produce a particular financial, operational, or business outcome, or any outcome at all. Results depend on factors outside our control, including decisions you make, how recommendations are implemented, the accuracy and completeness of what you tell us, and conditions in your market.

The working document is not legal, accounting, tax, or investment advice. You remain responsible for your own business decisions and should consult appropriate professionals where relevant.

8. The $2,500 Credit

If you engage us for a subsequent phase of work, the Diagnostic fee is credited in full against the cost of that engagement, subject to the following:

• What triggers it. The credit applies when you and Admentus sign an engagement agreement or statement of work for a subsequent phase. A verbal agreement, an emailed intent to proceed, or a proposal under consideration does not trigger the credit.
• The window. The agreement must be signed within fourteen (14) days of the date of your Diagnostic session.
• How it is applied. The full $2,500 is applied as a credit against the first invoice for that engagement.
• If the window passes. The credit lapses automatically after fourteen (14) days. It is not extended by ongoing discussions, and it does not carry over.
• One credit. The credit applies once, to one subsequent engagement, and has no cash value.

We can extend the window in writing if circumstances warrant it, but we are not obliged to. If the timing is tight, ask us before the fourteen days run out rather than after.

If you do not proceed to a further engagement, the Diagnostic stands on its own and the fee is not refundable on that basis.

9. Relationship to Our Other Terms

These terms govern the Diagnostic. Our Terms of Service govern your use of the website and Tarvi, and our Privacy Policy describes how we handle personal information. Where these terms conflict with the Terms of Service, these terms control for the Diagnostic.

If we go on to sign an engagement agreement, master services agreement, or statement of work with you, that agreement controls over these terms with respect to the work it covers.

We may update these terms, but changes are prospective only and do not alter the terms of a session you have already booked and paid for. The terms that apply to your session are the ones in effect on the date you booked.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, OR LOST BUSINESS, ARISING OUT OF OR RELATING TO THE DIAGNOSTIC.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE DIAGNOSTIC WILL NOT EXCEED THE FEE YOU ACTUALLY PAID US FOR IT.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

These terms are governed by the laws of the State of Texas, and the state and federal courts located in Collin County, Texas have exclusive jurisdiction over any dispute arising from them.

11. Contact

Questions about a booking, a reschedule, or a refund:

Admentus, Inc.
3001 S. Hardin Blvd., Ste 110-353
McKinney, TX 75070
United States
ask@admentus.com